Exhibitera
Exhibitera Troubleshooting
All platforms
The first time Exhibitera Apps runs, it generates a unique identifier called a UUID. UUIDs are assumed to be totally unique, so Exhibitera Hub assumes that each different Apps install will always have a different UUID. If two installations of Apps are running with the same UUID, Hub won't be able to tell them apart (the ID you assign each Apps install is meant for people, not computers.).
Steps to resolve:
- Close Exhibitera Apps on the device you need to fix.
- Locate your Apps file directory and navigate to the configuration directory.
- Delete the config.json file.
- Launch Apps again and you will be prompted to complete first-time setup again. This will generate a new UUID.
- Once you have completed first-time setup, Apps will launch and everything should work. Any content or definitions you copied from the other PC will still be there.
Windows
On Windows, Exhibitera Apps requires the built-in Microsoft Edge WebView2 runtime to display its content. The version of WebView2 installed on your PC must be newer or equal to the version used in Exhibitera Apps. Windows will keep WebView2 up to date through Windows Update, so this error sometimes occurs when installing Exihbitera on a brand-new system that isn't fully updated.
Steps to resolve:
- In Windows, open Settings > Windows Update and make sure your PC is fully up to date. Usually, this will resolve the problem.
-
If the problem persits, follow these steps:
- In Windows, open Settings > Apps > Apps & features
- Search for "webview" and uninstall the "Microsoft Edge WebView2 Runtime"
- Download the WebView2 Evergreen Standalone Installer for your platform from Microsoft and install it.
- Exhibitera Apps should now run.